Last update: 16/04/2026

At leila-design.com, We want you to be completely satisfied with your purchase. If not, we're here to help you solve the problem.

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1. Returns (Right of withdrawal)

In accordance with current legislation, you have a period of 14 days after receiving your order to inform us of your intention to return a product.

• Product condition : To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.

• Proof of purchase : A receipt or proof of purchase is required to validate the return.

2. Exceptions and non-returnable items

Certain types of items cannot be returned:

• Customized or made-to-measure products : Any item made to your specifications (engravings, unique designs, specific dimensions) cannot be returned or exchanged, except in the case of a manufacturing defect.

• Promotional items : Only regular-priced items may be refunded. Sale items are generally considered final sales (unless otherwise stipulated by law).

• Digital downloads : Digital products are non-refundable once the download link has been sent or activated.

3. Return procedure

To initiate a return, please follow these steps :

1. Contact our customer service department at [Your email] indicating your order number.

2. After confirmation from us, send the parcel to the following address: [Your mailing address].

3. Shipping costs : You are responsible for return shipping costs, unless the product is defective or we have made a mistake. We recommend that you use a trackable delivery service.

4. Refunds

Once your return has been received and inspected :

• We will send you an e-mail to confirm receipt of the item.

• We will inform you whether your refund has been approved or rejected.

• If the request is approved, the refund will be processed and a credit will automatically be applied to your credit card or original method of payment within [X] working days.

5. Exchanges (if any)

We will only replace items if they are faulty or damaged on receipt. If you need to exchange it for the same item, please send us an e-mail to [Your email].

6. Items damaged in transit

If you receive a damaged parcel, please take photos of the packaging and the item before contacting us. This will enable us to file a claim with the carrier.